Achieving process automation with Conversational RPA

The bridge between perfection and imperfection is an important one. The unending human efforts to cross that bridge has set the stage for numerous technological advancements that we are witnessing today. We humans are very curious by nature and our constant struggle with ‘What ifs’ is yet another reason why we have a social humanoid (Sophia) conversing the way humans do.

In the past decade or so, the technological boom has transformed our lives completely. From our NLP star ‘Alexa’ to the Intelligent Process Automation systems used in our office ecosystems, technology has been deeply ingrained in our everyday lives. While each technology is designed to affect a certain community of people, Robotic Process Automation is a tech that has earned itself a reputation in the corporate work culture.

The numbers also tell the same story. According to Grand View Research, RPA growth from $358 million in 2017 to $3.11 billion in 2025 is very much expected. Deloitte further adds credibility to the numbers by stating in its annual RPA survey that 53% of respondents have already started their RPA journey. This is expected to increase to 72% in the next two years. If this continues at its current level, RPA will have achieved near-universal adoption within the next five years.

We think that the traditional approach of RPA has gaps that must be solved to really fulfill its mission. This is why we are so excited to discuss how Conversational RPA is the next step in our unending effort to master human/computer interaction.

What is Process Automation?

Process Automation has a broader meaning when applied to different sectors. However, the general meaning refers to leveraging the available technologies to automatically control processes that otherwise would require human involvement, thus exhausting both human and monetary resources.

Just to make it clear, here we will be specifically referring to Business Process Automation (BPA) which involves using IT services to digitally transform your existing business model and automating complex business processes. BPA helps businesses to streamline their processes while ensuring increased service quality and faster and better service delivery, at reasonably low costs.

Robotic Process Automation:

RPA or Robotic Process Automation (RPA) technology is changing how businesses operate. It is a form of business process automation technology that uses software bots to automate high-volume tasks, thereby offering great efficiency.

RPA allows professionals to define a set of rule-based triggers for a process and automating it to perform repetitive tasks, allowing them to focus on other core business processes. With the recent advancements made in RPA technology, Conversational RPA has been becoming a widely popular technology.

RPA is the process by which a software bot usually works alongside a combination of automation, computer vision, and machine learning to automate repetitive, high-volume tasks that are rule-based and trigger-driven.

Conversational RPA – Taking RPA to the next level:

Conversational RPA can also be referred to as intelligent process automation since it is an RPA technology that combines AI capabilities to deliver automation of repetitive tasks via conversation.

RPA when combined with Conversational AI, not only automates repetitive tasks but also allows business people to set rules based for various business processes and get the job done via conversation.

What Makes Conversational RPA the Talk of the Town:

We have discussed in our previous blogs how having too many technologies around is only adding to the existing complexities of Software Frustritus and Backlog Blues. The most basic problem with any new technology is that it is humans who have to learn to communicate with technology and this is where Conversational RPA’s have made revolutionary transformations in the Business Process Automation industry.

The best part about Conversational RPA is that it leverages one of the key human skills which is ‘conversation’ to automate tasks, thus eliminating the complexities of understanding the tech and making it more of a technology that understands and communicates with humans. Reading or writing a text are human processes and therefore, it is easy, even for the non-tech guys to adapt to it.

Conversational RPA is the simplest form of Automation technology that understands people.

Achieving Process Automation with Krista

Krista is the Ant Brains Product. Krista has been designed and developed keeping the non-tech guys in mind. Krista is as simple as RPA can get. You don’t need to be from a technical background to use Krista. All you need is to know your business and how to converse, Krista will take care of the rest.

Krista is capable of delivering people-integrated services in practically any domain you can imagine. However, Krista is just getting started and while it grows, our main focus is to transform the following ecosystems with Krista’s conversational abilities:

  1. Sales
  2. DevSecOps
  3. Supply Chain
  4. Human Resource Management

Krista works with you, not the other way around!