‘Evolution’ and ‘adaptability’ have been the core of human survival since time memorial. With each civilization, something valuable has been passed on to the next generation. From rubbing stones to light a stack of wood to ordering food online, we have come a far way.
The First Industrial Revolution which started in the mid 18th century was all about adopting advanced manufacturing processes. Times have changed drastically and we are in the midst of the Fourth Industrial Revolution that is all about making people’s lives easier by infusing technology (mainly Automation) into their day to day lives.
Talk about Digitalization, Artificial Intelligence, Machine Learning, Robotic Process Automation, or be it any other technology, the main motive behind each of these is to make human life easier. When I say easy I don’t mean to say that people will no longer have to work one day, instead, what it really means is to let machines take over jobs that can help us increase our efficiency and productivity. The primary keyword here is ‘easier’ which we will continue to address.
However, the area of discussion here is how Conversational RPAs are becoming more and more popular by the day and how it can help business people get rid of the IT backlog, thereby increasing their overall efficiency and productivity.
The era of Conversational RPA:
Conversational RPA isn’t just a buzzword, it is a reality that is revolutionizing how we work and the numbers support this argument. A report by Deloitte states, “At the current rate of growth, RPA adoption will become saturated – meaning nearly every company will be using it in some form – in the next five years.”
Automation is changing the face of every business sector and the owners are loving the ability to automate their existing business models.
Backlog Blues, pushing businesses a step back:
Every business’s success depends largely on how their IT Infrastructure is built and works. ith so many RPA technologies out there, there is also an increasing workload on the IT sector which is ultimately creating an increased backlog status and decreased efficiency and productivity, contrary to what we stand for: ‘Technology, making lives easier.’
One of the main reasons behind this problem is that most of the RPA technologies aren’t user friendly for someone from a non-tech background. Most of the time IT assistance is required. and this in turn pushes businesses a step back since the dependency on one sector is too much, which eventually creates an imbalance.
So what’s the solution?
It all starts with a simple conversation:
I discussed in my previous blog how my dear friend was fed up of dealing with ‘Backlog Blues.’ Yes, that was a conversation where he explained his problem to me. If he had not conversed with me then maybe Krista wouldn’t have been born, but I am glad he did!
Now on to the solution for the problem we addressed earlier. Technology is supposed to benefit businesses and therefore should be designed and developed with the main motive to be ‘for the people’ and we have done just that with Krista.
‘Text, Don’t Call’ has become the standard way of operation for a majority of businesses. Every new task in the business cycle gets started or completed via conversation via emails or other communication apps like Slack.
What if we automate these tasks at the very source, without the need for tech guys jumping in to automate each task separately. This is what Krista does.
Krista isn’t just another conversational RPA, it is tech for everyone. From business owners to Salespeople to any other non-tech person, you can simply automate their tasks via conversation.
To quote an example:
Let’s say you need personal leave. Here’s all that you need to do: